Wednesday, September 30, 4: Don’t know about you but my laptop is just 2 years old and for them not to provide support for Win 7 is just beyond belief. Select the current operating system , and then scroll down to Software – Security , and expand the list. The Virtual Agent is currently unavailable. So I can’t setup my internal fingerprint reader. Well, Thursday I sent an email to Authentec asking for help

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The driver version is displayed. Don’t know about you but my laptop is just 2 years old and for them not to provide support for Win 7 is just beyond belief. Update ae2810 device driver The fingerprint reader hardware requires a device driver to allow software to control it. Seems you have found ‘a’ solution not ‘the’ solution and this is really a poor show by HP, the so-called Nr. This is because the hardware may not be installed on the notebook, or it may be damaged. Identify the version of the fingerprint reader device driver currently installed.

Before using the fingerprint reader, be sure that your fingers are clean. I worked so hard an looked so much an all because of this little page i found it all!!!! If you could see me you would see me bowing to you in complete submission right now!!


DriverMax – Biometric – AuthenTec – AuthenTec Inc. AES Drivers Download

Afterwards install the Digital Persona and evrything will work!!! Check for Windows support.

My fingerprint scanner AESl for studio laptop finally works!!!! Update the fingerprint reader software The fingerprint reader software usually referred to as the access auuthentec software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up.

Select the Driver tab.

Yes, hardware support included is better than Vista, and Vista was better than XP, etc, but it’s only because the drivers for third party products have been supplied TO Microsoft!

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Windows 7 Hardware Compatibility. Had to follow Ramirez suggetions to get management software.

Help setting up my fingerprint reader

Proposed as answer by Jim Var Thursday, January 13, 2: If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware. Right-click the device, and then select Properties. After updating motherboard drivers everything worked fine.

Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles. Saturday, October 3, 1: Wednesday, September 30, 2: In the meantime bp hp laptops with Windows 7 and Authentec Fingerprint reader were available. So I can’t setup my internal fingerprint reader.


Below are the Driver properties. HP does not support Windows 10 on that Model, the latest driver set are for Windows 7 – Click HERE If you can extract the driver into a folder, then in device manager, you can click update driver and browse to the extracted driver and see will Windows accept the driver. To make sure the Windows device driver for the fingerprint reader is up-to-date; follow the steps in Updating the device driver.

Why haven’t you contacted Authentec Support and asked them about updated drivers? Depending on the model and the year it was purchased, HP provides a number of access manager applications.

On this particular issue, you saw that Rolando contacted Authentec – without result! To support our valued current and potential customers and solution providers, AuthenTec has established a global team of experts who can provide you with the assistance you need. Sunday, October 25, 5: In the Device Managerclick Biometric or Biometric Devices to expand the list of recognized biometric sensor devices.